We invite you to review the policies and procedures that we have implemented in the clinic below, and reach out to us with any questions or concerns that you may have.
Screening Questionnaire (CLICK HERE FOR FORM)
Within 24 hours of your appointment, you will be e-mailed a COVID-19 symptom screening questionnaire, this MUST be completed prior to your appointment. Clients that do not complete the online questionnaire will be contacted. If you do not have access to email, screening will be completed by phone to determine if you are a candidate for an in-person session. There is a screening questionnaire at the entrance to our clinic and you MUST self screen before entering the centre.
Masks and hand sanitization
All clients who enter the clinic are required to be wearing a mask and sanitize their hands. We ask that you bring your own mask to your appointment (cloth, surgical, N95). When you enter the clinic, please ensure that your mask is on. Please note that if you do not come prepared with a mask for your session, they will be available for a small fee.
Arriving at the Clinic
Please arrive no sooner than 5 minutes prior to you session. When you arrive at the clinic, please self screen before you enter the outside doors and don your mask. Before entering the second set of doors sanitize your hands at the station and look to see if there is another client standing at the front desk area. If there is- practise social distancing and wait. We have marked 2 metres in the waiting area. Please observe the distance restrictions.
Do not bring unneccesary items in with you to your appointment. We encourage you to leave unnecessary personal items at home or in your vehicle at your own risk. We invite all clients to bring a clean set of clothes to change in to at the end of their session if you are concerned about transference to your home.
Guests At Your Appointment
We strongly encourage that you come alone for your appointment. All who enter the clinic have to be screened and masked. In the case that you require a guardian, support person, or have dependents they will be asked to stay with you in the treatment room throughout the duration of your appointment.
We encourage all clients to use the washroom prior to coming to your appointment, However, if needed, the washroom is available for your use. Please note that we ask the light remain on when leaving the bathroom.
When toileting is finished, wash your hands at the sink, dry with paper towel, turn off the tap using the paper towel, and open the door using the paper towel. Once the door is open, please discard the paper towel in the garbage- do not flush paper towel or disinfectant wipes down the toilet.
After Your Session
We continue to offer contactless options for billing and payments. This includes credit card, debit, electronic money transfer, and extended healthcare benefits. We ask that you choose a contactless payment option over cash at this time. Clients will be provided with an emailed receipt for their payment. Paper copies will only be provided upon request.
When ready to leave, let your therapist know and we will let you know when to please proceed to the exit and sanitize your hands.
Our sanitization methods have been increased and each room and any equipment used will be thoroughly sanitized after each session. We are sanitizing frequently touched areas (door handles, chairs, equipment) after each use.